Refund & Returns Policy
Last updated: 21 July 2026
Our first-bottle promise
We want your first Noddie Night to feel like a genuine risk-free try. If you order and it’s simply not for you, email us within 30 days of delivery and we’ll refund the price of your first bottle — no need to ship anything back, and no awkward questions.
- Applies to your first order, one refund per customer/household.
- Covers the cost of a single bottle (the per-bottle price you paid). Shipping is non-refundable.
- Because this is a consumable supplement, we can only offer the first-bottle refund rather than returns of opened product, for health and safety reasons.
Damaged, wrong or missing items
This is separate from the first-bottle promise and always applies: if your order arrives damaged, incorrect, or never turns up, tell us within 14 days and we’ll replace it or refund it in full — your choice. A photo helps for damaged parcels.
How to request a refund
- Email hello@noddienight.com with your order number.
- Tell us briefly what went wrong (it genuinely helps us improve).
- We’ll confirm and process it — refunds return to your original payment method, typically within 5–10 business days depending on your bank.
Cancelling an order
If your order hasn’t shipped yet, email us and we’ll cancel and refund it in full.
Subscriptions
Subscribe & Save can be skipped, paused or cancelled anytime from your order emails or by emailing us. Changes made before your next billing date apply to that order. Already-shipped subscription orders follow the same refund terms above.
Questions
Email hello@noddienight.com or use our contact page.